🎫
Ticket Management
Complete support ticket lifecycle with status tracking, AI-powered learning, and seamless email integration.
echosdk.com/dashboard
Action Required#gO447r
how to use the api
📧 user@example.com🕐 Feb 8, 2026, 11:38 AM
Chat History
AI
Hi! How can I help you with the documentation today?
User
how to use the api
Add Resolution to Knowledge Base
To use the API, see the endpoint documentation at /docs/api...
📊 Status Lifecycle
Track tickets through 7 states: New, Active, Action Required, Under Review, Fix Scheduled, Resolved, and Archived.
- ✓ Color-coded status badges
- ✓ One-click status changes
- ✓ Automatic SLA tracking
🧠 AI Learning
Each resolution becomes training data. Add feedback notes to teach the AI how to handle similar questions.
- ✓ One-click "Add to Knowledge Base"
- ✓ Vector embeddings for semantic search
- ✓ Continuous improvement loop
📧 Email Replies
Reply directly to users via email. Full conversation context is preserved and tracked.
- ✓ One-click email compose
- ✓ Chat history context
- ✓ Source URL tracking
⏰ Auto-Closure
Resolved tickets automatically close after 48 hours if no further activity. Zero manual cleanup.
- ✓ 48-hour auto-archive
- ✓ Complete history preserved
- ✓ BigQuery analytics export